Resolve conflict

Difficult conversations: managing emotions

Maintain your composure throughout a difficult conversation

For managers

Difficult conversations: managing emotions
Why this topic matters

One factor that makes difficult conversations so difficult is the intensity of emotions people experience during them. It helps to know specific tactics that keep these feelings in check.

What participants will do together
  • Watch and critique a difficult conversation
  • Review the 5 A's for managing emotions during difficult conversations
  • Evaluate self on emotional management
  • Exchange feedback, reflections, and plans to apply it in real life
View 100+ other topics

Participant reflections

"I will ask questions and make fact-based statements during my next difficult conversation."

"Starting with the facts helps prevent difficult conversations from spiralling out of control."

"When prepping for my next difficult conversation, I will lay out the five As and put some thought into each."

"I want to begin preparing for conversations ahead of time with facts and entering with a calm mindset."

"This was a fun and immersive experience with coworkers—I love the mix of group and solo work. I am a fan!"

"This was a terrific combination of individual and group learning. The tech feels groundbreaking!"

"This is a way better experience than watching eye-numbing videos. I love it."

"I love that Sparkwise makes it possible to chat with colleagues in real time while solving interesting problems."





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