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Communication
Difficult Conversations: Managing Emotions
Resolve Conflict

Difficult Conversations: Managing Emotions

Maintain your composure throughout a difficult conversation

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Difficult Conversations: Managing Emotions
Explore All
Communication
Difficult Conversations: Managing Emotions
COMING SOON
Resolve Conflict
Difficult Conversations: Managing Emotions

Maintain your composure throughout a difficult conversation

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Difficult Conversations: Managing Emotions
All professionals
Unlimited participants
(Collaborate together, in groups of 2-5)
Virtual or in-person
1 hour
Schedule anytime
What participants will do together
  • Watch and critique one difficult conversation
  • Review the 5 As for managing emotions during difficult conversations
  • Reflect on how well you manage emotions during difficult conversations
All professionals
1 hour
Schedule anytime
Virtual or in-person
Unlimited participants
(Collaborate together, in groups of 2-5)

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All professionals
Unlimited participants
(Collaborate together, in groups of 2-5)
Virtual or in-person
1 hour
Schedule anytime
Why this topic matters
One factor that makes difficult conversations so difficult is the intensity of emotions people experience during them. It helps to know specific tactics that keep these feelings in check.
What participants will do together
  • Watch and critique one difficult conversation
  • Review the 5 As for managing emotions during difficult conversations
  • Reflect on how well you manage emotions during difficult conversations

What participants say

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"I will ask questions and make fact-based statements during my next difficult conversation."

"Starting with the facts helps prevent difficult conversations from spiralling out of control."

"When prepping for my next difficult conversation, I will lay out the five As and put some thought into each."

"I want to begin preparing for conversations ahead of time with facts and entering with a calm mindset."

"This was a terrific combination of individual and group learning. The tech feels groundbreaking!"

"This is a way better experience than watching eye-numbing videos. I love it."

"I love that Sparkwise makes it possible to chat with colleagues in real time while solving interesting problems."

"This was a fun and immersive experience with coworkers—I love the mix of group and solo work. I am a fan!"

Buy nowBook a consultation

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