Resolve conflict

Difficult conversations: mindset

Get into a productive mindset for a difficult conversation

For managers

Difficult conversations: mindset
Why this topic matters

Difficult conversations are unavoidable at work. They can damage relationships and hinder teams if not handled well. You want to take on the right mindset to achieve good outcomes from them.

What participants will do together
  • Discuss the 4 elements of difficult conversations
  • Analyze 5 shifts needed to adopt a productive mindset
  • Identify how to switch from a closed mindset to a productive one
  • Exchange feedback, reflections, and plans to apply it in real life
View 100+ other topics

Participant reflections

"I will use a productive mindset in meetings when my team and customers are busy and emotions may be running high."

"This immersion made me realize that I need to do a better job of being open-minded in conversations."

"I'm going to use this framework in my next 1-1 to take a more collective approach with a team member."

"I will move from a "closed" to a "productive" mindset by being curious and not assuming I have all the facts."

"This was a fun and immersive experience with coworkers—I love the mix of group and solo work. I am a fan!"

"This was a terrific combination of individual and group learning. The tech feels groundbreaking!"

"This is a way better experience than watching eye-numbing videos. I love it."

"I love that Sparkwise makes it possible to chat with colleagues in real time while solving interesting problems."





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