Case study

Transforming Remote Talent Development at Scale with Penbrothers

The Challenge
The Solution
The Impact
What's Next

Employees have a twinkle in their eyes post-Sparkwise. They are no longer coming into the job as if it's any other job... Quite honestly, it's a game changer.

— Carlo Lim, CFO/CSO

The Challenge

Penbrothers, a remote staffing firm that connects global companies with Filipino talent, had a fundamental training need. Their diverse employee base—spanning finance, HR, customer service, sales, technical roles, and more—required consistent professional development to ensure client satisfaction and talent retention.

Previous training approaches fell short:

Traditional PowerPoint-based training felt outdated and lost traction with employees
Online learning libraries showed low engagement despite extensive content
No single platform could effectively upskill such a diverse workforce

The Solution

Penbrothers implemented Sparkwise to provide interactive, small-group learning that could scale effortlessly. The platform enabled collaborative sessions where employees could actively practice skills with peers instead of passively consuming content.

Topics

The program equipped remote workers with essential professional skills:

Adopting a Professional Mindset
Leading with the Answer
Framing Conversations for Impact
Professional Writing Style
Introduction to Generative AI at Work
Using AI to Communicate with Impact
Managing Your Own Capacity

Setup

Penbrothers configured Sparkwise for seamless integration into operations:

Embedded small-group training sessions directly into new hire onboarding workflows
Launched supplementary learning programs for ongoing skill development
Automated scheduling and communications to minimize administrative burden
Offered flexible time slots to accommodate diverse schedules across remote teams

The Impact

Sparkwise transformed Penbrothers' approach to talent development, delivering higher retention rates for trained employees while creating a culture of continuous professional growth and world-class professionalism.

Key Metrics

4.6

engagement rating

4.6

usefulness rating

80%

Completion rate

Retention for Sparkwise-trained employees

The Winning Formula

Collaborative Practice Over Theory:

Employees immediately practiced real scenarios they could apply to their daily work rather than passively watching, making the learning stick.

It was interactive and practical. Instead of just reading content, I got to practice real scenarios.

Fresh Approach to Learning:

The innovative format reinvigorated employees' enthusiasm for professional development after years of stale training methods.

Really interesting eLearning experience. I love the structured prompts and discussion points… What a great innovation!

Building Professional Identity:

The training elevated employees' sense of professionalism and motivation, creating a ripple effect on performance and retention.

Post-Sparkwise, the employees are not coming into the job as if it's any other job—they have a sense of what professionalism looks like at a global level.

What’s Next

Building on this success, Penbrothers plans to expand Sparkwise training throughout the entire employee journey, creating a comprehensive professional development pathway that supports both talent retention and client satisfaction at every stage.

About Sparkwise

Sparkwise delivers live group learning on demand, at limitless scale, for 80%+ lower cost — by automating structured collaboration for critical thinking, practice, and action.