Resolve conflict

Difficult conversations: preparation

Do advance planning that lets you enter difficult conversations with confidence

For managers

Difficult conversations: preparation
Why this topic matters

What you do before a difficult conversation is often just as important as the conversation itself.

What participants will do together
  • Review a 4-step approach to prepare for difficult conversations
  • Apply the approach to a scenario and create a plan for an upcoming conversation
  • Exchange feedback, reflections, and plans to apply it in real life

What participants say

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