Resolve conflict

Difficult conversations: preparation

Do advance planning that lets you enter difficult conversations with confidence

For managers

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Difficult conversations: preparation
Why this topic matters

What you do before a difficult conversation is often just as important as the conversation itself.

What participants will do together
  • Review a 4-step approach to prepare for difficult conversations
  • Apply the approach to a scenario and create a plan for an upcoming conversation
  • Exchange feedback, reflections, and plans to apply it in real life
Learn together in groups of 2-5 Virtual, in-person, or hybrid
Learn together in groups of 2-5 Virtual, in-person, or hybrid
1 hour
1 hour
Schedule anytime
Schedule anytime
View 100+ other topics

Participant reflections

"I will use these skills in any upcoming conversation where I need to assert my point of view with a colleague."

"Prepping for difficult conversations in advance will help me be less emotional."

"I will gather facts and define success before my team's next recalibration meeting to ensure success."

"Resetting mindset and planning what success looks like are both key to having productive difficult conversations."

"This was a fun and immersive experience with coworkers—I love the mix of group and solo work. I am a fan!"

"This was a terrific combination of individual and group learning. The tech feels groundbreaking!"

"This is a way better experience than watching eye-numbing videos. I love it."

"I love that Sparkwise makes it possible to chat with colleagues in real time while solving interesting problems."

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