Resolve conflict

Asserting & listening

Balance asserting and listening in difficult conversations

For managers

Asserting & listening
Why this topic matters

In difficult conversations, it’s important to assert yourself to make your stance firm and clear, while also listening actively and having compassion for the other side.

What participants will do together
  • Review what it means to assert and listen well
  • Revise bad asserting/listening behaviors into good ones
  • Practice balancing the two effectively
  • Exchange feedback, reflections, and plans to apply it in real life

What participants say

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